The Internet of Things (IoT) refers to a network of physical objects or “things” embedded with smart technology, enabling these objects to collect and exchange data. Using sensors, this data can be transformed into actionable information that businesses can use to prepare their disaster recovery plan. For example, sensors can measure temperature, water quality, pressure level, harmful gasses, smoke, and humidity, alerting businesses to any issues that can be addressed before the business is negatively impacted. IoT sensors can also enable service organizations to monitor equipment remotely, gathering real-time diagnostic data that empowers the company to provide proactive service before any downtime occurs.

Remote visual assistance is an increasingly popular technology that enables field service organizations to provide contactless assistance to customers and technicians. It establishes a live video stream with the user and overlays Augmented Reality annotations to provide step-by-step resolution guidance on their mobile screen.

Advanced solutions use the power of Computer Vision AI to recognize the equipment and the problem, such as LED lights, error messages, or cabling issues – enabling the company to provide faster resolutions without dispatching a technician.

When a truck roll is necessary, the technology allows service organizations to perform remote inspections, ensuring that the technician comes on site with the right skills and tools to fix the issue the first time. Remote job verification – either assisted or automated – removes the bottleneck of waiting for a supervisor, enabling technicians to sign off on a job faster.

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